Are you looking to buy a hot tub but have questions? Read some of our frequently asked questions below. If your questions us not featured, please get in touch and let us know, we are always happy to help.
Q Do I have to take a credit check for the weekly offer?
A Yes, the product is financed through a panel of lenders and is taken on a monthly basis starting one month after install. Please note you must have good credit to apply!
Q How do I apply for finance?
A You can do a finance application once you have chosen your perfect spa. This is found in the product section of the website. It will take you to a link to the finance provider for you to complete the application
Q What if I have had any bad credit, CCJS, missed payments etc in the past?
A Unfortunately our finance provider wouldn’t approve. However, we do accept debit/credit cards as an alternative method of payment. Please note balance would be payable on delivery as we don’t do payment plans with a debit card.
Q What deposit is required to secure my luxury spa?
A If you take our finance option once the application is approved we would require a minimum of £50. Alternatively, we would require 10% of the value on cash terms.
Q How is access checked to see if I can get the spa into my garden?
A We understand delivery is not always easy. However, there is always a solution! If you are unsure we would require some photographs from you to survey the property and advise from there from our expert installers.
Q What base can I fit my spa on?
A We recommend a solid base for example slabs, hardcore, stones to keep the spa level at all times.
Q What is the difference between a plug and play 13 amp spa and a 32 amp spa?
A The major difference is that our plug and plays plug directly into a standard output and are generally cheaper to buy upfront. You would find that the 32amp ones that need hard wiring in by a qualified electrician would have slightly more jet power. Please call if you would like to know more information on 0333 366 1229