Service Agreement Terms and ConditionsWhat is covered
Includes electrical components, air valves, levers, bezels and jets
Covers the LED light assemblies
Covers the heater assembly, heating elements and leaks in seals
Covers electrical components, tubing, check valve, injector, corona discharge cell and exterior housing
Leaks in the plumbing
Includes wall and jet fittings, lighting system fittings, internal plumbing, internal glue joints, drains and all bonded parts
Leaks in the shell
Covers cracks or leaks in the shell’s material
Covers the cabinet’s structural integrity
What isn’t covered
Bleaching, fading, staining and wear and tear to the shell surface and/or the cabinet
Repair of accessories such as Bluetooth, steps, spa cover, cover lifters and handrails
Repair replacement of consumable items such as filters
Any failure in the electrical supply, such as plugs, sockets, isolators, cabling and fuses
Repair due to failure caused, either directly or indirectly, by poor maintenance and misuse
Repair, damage or loss caused, either directly or indirectly, by a repair, service or maintenance carried out by anyone other than Online Spas’ engineers
Repair or loss caused by any kind of accident
Consequential loss of any kind
Loss of amenity whilst the while the hot tub is unusable and waiting repair
Costs associated with clearing obstacles from the work area or extracting the spa from restricted areas, such as decking or specialised spa enclosures and buildings
Any failure or damage caused by natural events or disasters, such as flooding, hurricane, blizzard, riot and lightning
Any failure or damage caused by an infestation of pests/vermin, such as mice, rats, wasps, bees and hornets
Are there any restrictions?
We only cover spas that are used in a domestic setting, and do not accept any liability for commercial loss.
Any repair work carried out by anyone other than Online Spas’ engineers will not be reimbursed
Only to fit, use or apply and accessories or consumables that are approved by Online Spas
This cover is only available to hot tubs installed by Online Spas
This service agreement is non-transferrable
What are my obligations?
You must carry out routine maintenance including the correct use of approved chemicals and regular changes of filters
You must contact our service department by email: firstname.lastname@example.org or by phone: 0333 366 1229 to report a fault when it occurs, and accept that repairs under the agreement can only be carried out by Online Spas’ engineers
After a repair has been completed, you agree that any salvage become the property of Online Spas
You must notify us if you are moving, and we reserve the right to cancel the contract if you’re not using trained Online Spas installers to transfer the spa to your new home
You agree to the agreement’s terms and conditions
You agree to pay the premium specified in your schedule each month
Where am I covered?
The spa is covered anywhere within mainland UK while the spa is located at the address at which the agreement was taken out
This agreement is governed under the laws of England & Wales and does not affect your statutory rights
What are Online Spas’ obligations?
After you contact Online Spas with an issue we will try to resolve any basic known fault over the phone within 24 hours. If we cannot resolve the problem we will come to visit you within 7 days with the aim to fix the spa under our express service.
If parts are needed that we don’t have in stock, we will order these and aim to have your hot tub fixed within 14 days, excluding parts which need to be ordered by freight from overseas.
How do I cancel my warranty?
Please contact our service department (email: email@example.com or phone: 0333 366 1229) and request to cancel
We reserve the right to charge a cancellation fee equal to one month’s instalment
If you have made any claims, or had any work carried out, or express consultation, diagnosis, or use of discount codes for products and accessories the outstanding balance of 12 months premium will be due.