Service Agreement Terms and Conditions

What is covered


Includes electrical components, air valves, levers, bezels and jets


Covers the LED light assemblies


Covers the heater assembly, heating elements and leaks in seals


Covers electrical components, tubing, check valve, injector, corona discharge cell and exterior housing

Leaks in the plumbing

Includes wall and jet fittings, lighting system fittings, internal plumbing, internal glue joints, drains and all bonded parts

Leaks in the shell

Covers cracks or leaks in the shell’s material


Covers the cabinet’s structural integrity                         

What isn’t covered

Bleaching, fading, staining and wear and tear to the shell surface and/or the cabinet

Repair of accessories such as Bluetooth, steps, spa cover, cover lifters and handrails

Repair replacement of consumable items such as filters

Any failure in the electrical supply, such as plugs, sockets, isolators, cabling and fuses

Repair due to failure caused, either directly or indirectly, by poor maintenance and misuse

Repair, damage or loss caused, either directly or indirectly, by a repair, service or maintenance carried out by anyone other than Online Spas’ engineers

Repair or loss caused by any kind of accident

Consequential loss of any kind

Loss of amenity whilst the while the hot tub is unusable and waiting repair

Costs associated with clearing obstacles from the work area or extracting the spa from restricted areas, such as decking or specialised spa enclosures and buildings

Any failure or damage caused by natural events or disasters, such as flooding, hurricane, blizzard, riot and lightning

Any failure or damage caused by an infestation of pests/vermin, such as mice, rats, wasps, bees and hornets

Are there any restrictions?

We only cover spas that are used in a domestic setting, and do not accept any liability for commercial loss.

Any repair work carried out by anyone other than Online Spas’ engineers will not be reimbursed

Only to fit, use or apply and accessories or consumables that are approved by Online Spas

This cover is only available to hot tubs installed by Online Spas

This service agreement is non-transferrable

What are my obligations?

You must carry out routine maintenance including the correct use of approved chemicals and regular changes of filters

You must contact our service department by email: or by phone: 0333 366 1229 to report a fault when it occurs, and accept that repairs under the agreement can only be carried out by Online Spas’ engineers

After a repair has been completed, you agree that any salvage become the property of Online Spas

You must notify us if you are moving, and we reserve the right to cancel the contract if you’re not using trained Online Spas installers to transfer the spa to your new home

You agree to the agreement’s terms and conditions

You agree to pay the premium specified in your schedule each month

Where am I covered?

The spa is covered anywhere within mainland UK while the spa is located at the address at which the agreement was taken out

This agreement is governed under the laws of England & Wales and does not affect your statutory rights

What are Online Spas’ obligations?

After you contact Online Spas with an issue we will try to resolve any basic known fault over the phone within 24 hours. If we cannot resolve the problem we will come to visit you within 7 days with the aim to fix the spa under our express service.

If parts are needed that we don’t have in stock, we will order these and aim to have your hot tub fixed within 14 days, excluding parts which need to be ordered by freight from overseas.

How do I cancel my warranty?

Please contact our service department (email: or phone: 0333 366 1229) and request to cancel

We reserve the right to charge a cancellation fee equal to one month’s instalment

If you have made any claims, or had any work carried out, or express consultation, diagnosis, or use of discount codes for products and accessories the outstanding balance of 12 months premium will be due.